Chapter 10 Training Sessions

A training session teaches employees how to do something: respond to customer complaints, create excel spreadsheets, avoid or deal with sexual harassment, etcetera. To develop an effective training sessions, workplace-learning professionals (i.e., trainers) typically use the following steps: 1. Analyze the organizational needs, 2. Develop a learning outcome, 3. Develop content and materials, 4. Implement the training session, 5. Evaluate results.

cycle diagram

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Organizational Communication by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.