Chapter 10 Training Sessions
A training session teaches employees how to do something: respond to customer complaints, create excel spreadsheets, avoid or deal with sexual harassment, etcetera. To develop an effective training sessions, workplace-learning professionals (i.e., trainers) typically use the following steps:
- Analyze the organizational needs,
- Develop a learning outcome,
- Develop content and materials,
- Implement the training session,
- Evaluate results.