Module 1: Care Transitions

Unit 5: Cross Settings Communications

Learning Objectives

In this section, the student will:

  • Describe care navigation application in cross settings communication
  • Analyze processes for improvement opportunities in cross setting communication
  • Implement processes to provide sufficient, timely, and useful information to achieve successful care transitions
  • Explore the roles of the team members
  • Identify key characteristics of effective communication for care transitions


  • Collaborating With Cross-setting Partners; from the Agency for Healthcare Research and Quality
    • Link
  • Improving the Quality of Care and Communication During Patient Transitions: Best Practices for Urgent Care Centers; from the Joint Commission on Hospital Accreditation


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Advanced Care Navigation 2 by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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