Learning Objectives:

1. Identify the key elements of emotional literacy / intelligence and assess your personal level emotional literacy
2. Consider all identifying factors that create individualism and the resulting team composite in the workplace
3. Identify and accept individual differences in culture, demographics, appearance of others
4. Maintain professional boundaries of personal role when working with teams

Module 8 Learning Objectives:

1. Identify effective responses to conflict, criticism, and disagreement in the workplace
2. Define trust
3. Describe credibility and how it can be improved.
4. Name ways and strategies to build trust for and with others
5. Improve personal level of accountability

two different learning objectives – which one is correct??

Everyone has a personal snapshot. It is more than the physical and outward picture of you. Snapshots involve your whole person (intellectual, social, emotional, vocational, spiritual, and physical self) and the same characteristics in others. It involves your literacy level, your cultural and ethnic background, and the many other characteristics that make you the unique person you are. Everyone has an individual snapshot. Unfortunately we become blind to our personal photo and even blinder to the snapshots we take of others.

Most positions require working as part of the team. Just because you are assigned to be on a particular team does not mean that you are actually a team player. The same is true for others. What will improve teamwork in organizations that contribute to better organizational outcomes and employee satisfaction is our ability to view ourselves and others without judgment and bias…most of which is often unconscious.

The following factors contribute to your snapshot and the first impression that you leave with others and that others leave with you. Getting a realistic picture of your snapshot and that of others is a first step in becoming a valued member of a team in the “team shot”.

Literacy definition:
The ability to use language, numbers, images and other means to understand and use the dominant symbol systems of a culture; the concept of literacy has expanded from the ability to read and write to include skills to access knowledge through technology and ability to assess complex contexts gaining meaning from a critical interpretation of written or printed text.

We have seen a significant shift in what a “literate” community looks like. There are, in fact, many other types of literacy than what we might traditionally think of. These are seldom treated as equally important to the traditional definition of literacy, yet are just as important in today’s society…especially in the workplace.

• Industry/Position literacy/competency level—validated use of knowledge of cognitive, psychomotor, and affective requirements of the job 
• Functional literacy—level of literacy required to get along successfully on a day-to-day basis
• Information literacy The ability to know when there is a need for information, to be able to identify, locate, evaluate, and effectively use that information for the issue or problem at hand
• Emotional literacy—ability to recognize, understand and appropriately express our emotions
• Computer literacy—ability to use a computer and software to accomplish practical tasks
• Media literacy—ability to think critically about different types of media; an informed, critical understanding of the mass media 
• New Media Literacies—knowledge of new and emerging media in digital mediums and on the Internet, involving the new tools of hypertext, multimedia and electronic forms of synchronous and asynchronous communication
• Digital literacy—cognitive skills used in executing tasks in digital environments; digital (data) technology, communication tools or networks to locate, evaluate, use and create information
• Technology literacy—ability to use tools for finding, using and creating information to communicate, solve problems, access, manage, integrate, evaluate, design and create information; using the specialized aspects of a particular field to improve learning and acquire lifelong knowledge skills
• Cultural literacy Cultural literacy is the ability to understand and appreciate the similarities and differences in the customs, values, and beliefs of one’s own culture the cultures of others 
• Multicultural literacy Multicultural literacy is knowledge of cultures and languages, as well as the ways in which multi-sensory data (text, sound, and graphics) may introduce slant, perspective, and bias into language, subject matter, and visual content 
• Global literacy Understanding the interdependence among people and nations and having the ability to interact and collaborate successfully across cultures 
• Language Literacy or Bi-literacy—knowing how to read in two or more languages 
• Visual literacy—based on the idea that visual images are a language, visual literacy can be defined as the ability to understand and produce visual messages
• Verbal literacy—the basic building-block for reading and writing
• Mathematical literacy or Numeracy—mastery of the basic symbols and processes of arithmetic
• Political literacy—knowledge and skills needed to actively participate in political matters and in workplace politics

Culture/Ethnic Background: 

• Language (first or primary)
• Diet/eating habits
• Value/belief system
• Gender beliefs
• Past Experiences
• Family status
• Religion

Individual Characteristics: 

• Appearance
• Demographic origin
• Personality style
• Learning style
• Readiness to learn
• Readiness to change
• Motivation, behavioral intention, level of accountability
• Life stage

 Health:

• Physical
• Mental
• Social
• Sensory
• Cognitive

Impairments:

Physical, mental, social, sensory, cognitive and required workplace accommodations– All employees need the right tools and work environment to effectively perform their jobs. Similarly, individuals with disabilities may need workplace adjustments — or accommodations — to maximize their productivity. Under the Americans with Disabilities Act (ADA), an accommodation is considered any modification or adjustment to a job or work environment that enables a qualified person with a disability to apply for or perform a job.

The term also encompasses alterations to ensure a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities. The obligation to provide reasonable accommodations for job applicants or employees with disabilities is one of the key non-discrimination requirements in the ADA’s employment provisions.

Communication style and needs:

 Socio-economic, financial status: