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Contents

  1. Description & Outcomes

  2. Module One: Intro to Care Coordination & Navigation

    1. MODULE 1 Competencies

    2. Unit 1: Introduction to Client Navigation

    3. Unit 2: Intro to Healthcare Systems/Insurance

    4. Unit 3: Client Navigation and Advocacy

    5. Unit 4: Client Navigation and the Healthcare Team

    6. Unit 5: Overview of Community Systems and Resources

  3. Module Two: The Client

    1. MODULE 2 Competencies

    2. Unit 1: Cultural Awareness

    3. Unit 2: Social Determinants of Health

    4. Unit 3: Barriers / Disparities

    5. Unit 4: Health Literacy Theory / Assessment

    6. Unit 5: Behavioral Health Overview

    7. Unit 6: End of Life / Palliative Care

  4. Module Three: Introduction to Chronic Illness & Conditions – Impact on Client & Family

    1. MODULE 3 Competencies

    2. Unit 1: Concepts of Chronic Illness / Comorbidities

    3. Unit 2: Mental Illness, Crisis Management, ACES

    4. Unit 3: Self-Management of Chronic Illness / Conditions

    5. Unit 4: Cognitive Impairment

    6. Unit 5: Pain Management

  5. Module Four: Communication Essentials

    1. MODULE 4 Competencies

    2. Unit 1: Basic Communication Skills, Active Listening, Empathy

    3. Unit 2: Personal / Professional Boundaries: Understanding Parameters and Why

    4. Unit 3: Professionalism and Basics of Professional Communication

    5. Unit 4: Change Theory

    6. Unit 5: Documentation

  6. Module Five: Health Coaching & Navigation

    1. MODULE 5 Competencies

    2. Unit 1: Wellness / Health Promotion and Prevention

    3. Unit 2: Intro to Motivational Interviewing

    4. Unit 3: Health Coaching and Navigation

    5. Unit 4: Activation, Engagement, Self-Management

    6. Unit 5: Care Transitions

  7. Instructor Guide

  8. Permissions

Essentials of Care Navigation

Module Five: Health Coaching & Navigation

Unit 3: Health Coaching and Navigation

Learning Objectives

In this section, the student will:

  • Identify the scope of services in care navigation and the coaching process
  • Demonstrate use of appropriate tools and models to promote behavioral change in the client
  • Define coaching within the scope of client navigation
  • Explain the principles of coaching

Resources

  • The Origin, Evolution, and Principles of Patient Navigation; from the American Association for Cancer Research
    • Link  http://cebp.aacrjournals.org/content/21/10/1614.full
  • Health Coaching for Patients With Chronic Illness; from Family Practice Management
    • Link  http://www.aafp.org/fpm/2010/0900/p24.html
  • Promoting Behavior Changes by Making It Easier and More Rewarding: Benefits and Costs; from the Community Tool Box
    • Link  http://ctb.ku.edu/en/table-of-contents/sustain/social-marketing/promote-behavior-change/main

  • Health Coaching; from The Center for Excellence in Primary Care
    • Link  http://cepc.ucsf.edu/health-coaching

 

 

Previous/next navigation

Previous: Unit 2: Intro to Motivational Interviewing
Next: Unit 4: Activation, Engagement, Self-Management

License

Icon for the Creative Commons Attribution 4.0 International License

Essentials of Care Navigation by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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