Module 4: Advanced Communications

Unit 2: Difficult Conversations

Learning Objectives

In this section, the student will:

  • Apply basic conflict management skills used to resolve differences between the client and the health care team
  • Recognize ineffective communication and adapt personal style to attain better client understanding
  • Examine barriers that may arise in communication with clients and the healthcare team
  • Describe how to reduce communication barriers



Supplemental Resources



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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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