Module 4: Advanced Communications

Unit 3: Crisis Intervention Strategies

Learning Objectives

In this section, the student will:

  • Describe non-threatening non-verbals
  • Explain the importance of avoiding power struggles
  • Discuss strategies to deescalate emotionally charged situations
  • Examine situations where crisis intervention is needed
  • Explore crises intervention models


  • Good Body Language Improves Classroom Management: Successful Teachers Blend both Verbal and Nonverbal Communication; by Teal Ruland, special for National Education Association



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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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