Module 4: Advanced Communications

Unit 4: Client Coaching

Learning Objectives

In this section, the student will:

  • Demonstrate the coaching process in care navigation
  • Demonstrate assisting clients and families with ethical decision making processes
  • Demonstrate the communication skills that facilitate client inclusion in health care discussions
  • Examine strategies to empower clients to develop goals that are measurable and achievable


  • Making Ethical Decisions: A 7-Step Path; from UC San Diego
    • Link
  • The Importance of Communication in Collaborative Decision Making: Facilitating Shared Mind and the Management of Uncertainty; from J Eval Clin Pract. 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. Epub 2010 Sep 12.


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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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