Module 4: Advanced Communications

Unit 6: Cultural Awareness and Healthcare Systems

Learning Objectives

In this section, the student will:

  • Develop strategies for creating an environment of learning about valuing, encouraging, and supporting differences among clients and team members
  • Analyze client interview data to determine cultural needs
  • Describe how culturally sensitive conversations and interviewing strategies reduce social and cultural barriers to care
  • Explain processes used to identify, collect, and organize client interview data related to culture


  • Patient Centeredness, Cultural Competence and Healthcare Quality; from


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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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