Course Description

The course is the second in a three part series for a Certificate in Care Navigation. In this course, select topics from the Essentials course are revisited in greater depth. Topics include: care coordination and navigation, client characteristics, an overview of behavioral health, strategies to influence outcomes, and advanced communications.

Course Outcomes

• Apply intermediate care navigation strategies with activation and engagement strategies when working with clients and interdisciplinary teams.
• Estimate the impact of demographic, age, physical, emotional, and social aspects of chronic disease and behavioral health incorporating basic population management strategies.
• Employ health literacy, change, and communication strategies.
• Explain end of life issues for the client and family.
• Apply knowledge of community human services, medical systems, emerging care coordination models, law/policy, ethics, and insurance to individual cases.
• Employ professional boundaries and use effective and culturally sensitive communication techniques at an intermediate level.