Chapter 2 Verbal Communication
While both spoken and written communication function as agreed-upon rule-governed systems of symbols used to convey meaning, there are enough differences in pragmatic rules between writing and speaking to discuss some of their differences. Imagine for a moment that you’re a college student who desperately needs money. Rather than looking for a job you decide that you’re going to ask your parents for the money you need to make it through the end of the semester. Now, you have a few choices for using verbal communication to do this. You might choose to call your parents or talk to them in person. You may take a different approach and write them a letter or send them an email. You can probably identify your own list of pros and cons for each of these approaches. But really, what’s the difference between writing and talking in these situations? Let’s look at four of the major differences between the two: 1) formal versus informal, 2) synchronous versus asynchronous, 3) recorded versus unrecorded, and 4) privacy.
Case In Point: Informal versus Formal Communication
FYI… we’re meeting on friday. wanna go to the office party after? its byob so bring w/e you want. Last years was sooo fun. Your dancing made everyone lol! hope to see ya there 🙂
For your information, we are having a meeting on Friday, November 6th. Afterward, there will be an office party. Do you want to go? It will be a Bring Your Own Beverage party, so feel welcome to bring whatever you like. Last years was so fun, your dancing made everyone laugh out loud!
I hope to see you there,
The first difference between spoken and written communication is that we generally use spoken communication informally while we use written communication formally. Consider how you have been trained to talk versus how you have been trained to write. Have you ever turned in a paper to a professor that “sounds” like how you talk? How was that paper graded compared to one that follows the more formal structures and rules of the English language? In western societies like the U.S., we follow more formal standards for our written communication than our spoken communication. With a few exceptions, we generally tolerate verbal mistakes (e.g. “should of” rather than “should have”) and qualifiers (e.g. “uh” “um” “you know,” etc.) in our speech, but not our writing. Consider a written statement such as, “I should of, um, gone and done somethin’ ‘bout it’ but, um, I I didn’t do nothin’.” In most written contexts, this is considered unacceptable written verbal communication. However, most of us would not give much thought to hearing this statement spoken aloud by someone. While we may certainly notice mistakes in another’s speech, we are generally not inclined to correct those mistakes as we would in written contexts. Even though most try to speak without qualifiers and verbal mistakes, there is something to be said about those utterances in our speech while engaging in an interpersonal conversation. According to John Du Bois (2014), the way two people use utterances and structure their sentences during conversation creates an opportunity to find new meaning in the language and develop “parallelism” which can lead to a natural feeling of liking or sympathy in the conversation partner. Even though it may seem like formal language is valued over informal, this informal language that most of us use when we speak inadvertently contributes to bringing people closer together.
While writing is generally more formal and speech more informal, there are some exceptions, especially with the growing popularity of new technologies. For the first time in history, we are now seeing exceptions in our uses of speech and writing. Using text messaging and email, people are engaging in forms of writing using more informal rule structures, making their writing “sound” more like a conversation. Likewise, this style of writing often attempts to incorporate the use of “nonverbal” communication (known as emoticons) to accent the writing. Consider the two examples in the box above. One is an example of written correspondence using text while the other is a roughly equivalent version following the more formal written guidelines of a letter.
Notice the informality in the text version. While it is readable, it reads as if Tesia was actually speaking in a conversation rather than writing a document. Have you noticed that when you turn in written work that has been written in email programs, the level of formality of the writing decreases? However, when students use a word processing program like Microsoft Word, the writing tends to follow formal rules more often. As we continue using new technologies to communicate, new rule systems for those mediums will continue altering the rule systems in other forms of communication.
The second difference between spoken and written forms of verbal communication is that spoken communication or speech is almost entirely synchronous while written communication is almost entirely asynchronous. Synchronous communication is communication that takes place in real time, such as a conversation with a friend. When we are in conversation and even in public speaking situations, immediate feedback and response from the receiver is the rule. For instance, when you say “hello” to someone, you expect that the person will respond immediately. You do not expect that the person will get back to you sometime later in response to your greeting. In contrast, asynchronous communication is communication that is not immediate and occurs over longer periods of time, such as letters, email, or even text messages at times. When someone writes a book, letter, email, or text, there is no expectation from the sender that the receiver will provide an immediate response. Instead, the expectation is that the receiver will receive the message, and respond to it when they have time. This is one of the reasons people sometimes choose to send an email instead of calling another person because it allows the receiver to respond when they have time rather than “putting them on the spot” to respond right away.
Just as new technologies are changing the rules of formality and informality, they are also creating new situations that break the norms of written communication as asynchronous and spoken communication as synchronous. Voicemail has turned the telephone and our talk into asynchronous forms of communication. Even though we speak in these contexts, we understand that if we leave a message on voicemail we will not get an immediate reply. Instead, we understand that the receiver will call us back at their convenience. In this example, even though the channel of communication is speaking, there is no expectation for immediate response to the sent message. Similarly, texting is a form of written communication that follows the rules of spoken conversation in that it functions as synchronous communication. When you type a text to someone you know, the expectation is that they will respond almost immediately. The lines continue to blur when video chats were introduced as communication technologies. These are a form of synchronous communication that mimics face-to-face interaction and in some cases even have an option to send written messages to others. The possible back and forth between written and spoken communication has allowed many questions to arise about rules and meaning behind interactions. Maria Sindoni (2014) explains in her article, “Through the Looking Glass,” that even though people are having a synchronous conversation and are sharing meaning through their words, they are ultimately in different rooms and communicating through a machine which makes the meaning of their exchanges more ambiguous.
The third difference between spoken and written communication is that written communication is generally archived and recorded for later retrieval, while spoken communication is generally not recorded. When we talk with friends, we do not tend to take notes or tape record our conversations. Instead, conversations tend to be ongoing and cataloged into our personal memories rather than recorded in an easily retrievable written format. On the other hand, it is quite easy to reference written works such as books, journals, magazines, newspapers, and electronic sources such as web pages and emails for long periods after the sender has written them. New communication applications like Vine add to the confusion. This app allows users to record themselves and post it to their profile. This would be considered a form of spoken communication, yet it is archived and asynchronous so others can look at the videos years after the original posting. To make the matter more complicated, Snapchat’s many functions come into play. On Snapchat you have the option of sending videos or photos that are traditionally not archived since the sender decides how long the receiver has to view it, then will theoretically disappear forever. Most recently with the addition of My Story, users of the app can post a picture for 24 hours and have their friends view it multiple times. The feeling of technological communication not being archived can lead to a false sense of privacy, which can lead to some negative consequences.
As with the previous rules we’ve discussed, new technologies are changing many of the dynamics of speech and writing. For example, many people use email and texting informally like spoken conversation, as an informal form of verbal communication. Because of this, they often expect that these operate and function like a spoken conversation with the belief that it is a private conversation between the sender and receiver. However, many people have gotten into trouble because of what they have “spoken” to others through email and text. The corporation Epson (a large computer electronics manufacturer) was at the center of one of the first lawsuits regarding the recording and archiving of employees’ use of email correspondence. Employees at Epson assumed their email was private and therefore used it to say negative things about their bosses. What they didn’t know was their bosses were saving and printing these email messages, and using the content of these messages to make personnel decisions. When employees sued Epson, the courts ruled in favor of the corporation, stating that they had every right to retain employee email for their records.
As you can see, there are a number of differences between spoken and written forms of verbal communication. Both forms are rule-governed as our definition points out, but the rules are often different for the use of these two types of verbal communication. However, it’s apparent that as new technologies provide more ways for us to communicate, many of our traditional rules for using both speech and writing will continue to blur as we try to determine the “most appropriate” uses of these new communication technologies. As more changes continue to occur in the ways we communicate with one another, more avenues of study will continue to open for those interested in being part of the development of how communication is conducted.
- "3.3 Spoken versus Written Communication: What's the Difference?". Introduction to Public Communication. Department of Communication, Indiana State University. ↵