Chapter 5: Listening
Prior to this chapter, you may not have thought of listening as a skill or even something that we can improve upon. Hopefully, you now have a deeper understanding of the role that effective listening plays in our professional, personal and even public lives. Listening is an intentional act that requires effort on our part and respect for others. It is also beneficial for us to understand others’ listening styles so that we can be more effective in how we speak with or address them. Listening critically requires us to suspend our judgment of others or others’ ideas and understand their point of view before coming to our own conclusions. Indeed, listening is an inherently ethical act in which we recognize and acknowledge one another.
- How does listening behavior affect the quality of our personal relationships? If someone that you are in a relationship with changes the way they listen to you, how might that affect the relationship in a positive way?
- After reading this chapter, in what ways will you consider improving your own listening behaviors?
- In what ways does critical listening impact our professional relationships?
- critical listening
- defensive listening
- ethical listening
- insulated listening
- listening vs. hearing
- listening styles
- insensitive listening
- physical noise
- psychological noise
- physiological noise
- selective listening
- semantic noise
- stage hogging
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