Learning Objectives
In this section, the student will:
- Describe the impact of communication on client satisfaction and health outcomes
- Use strategies for communicating with clients and other members of the health care team, including active listening
- Explain why attention to verbal and non-verbal cues create a deeper understanding of messages
- Define empathy
- Explain why navigation requires excellent communication skills
Resources
- Professional Communication and Team Collaboration; from Patient Safety and Quality NCBI Bookshelf
- Improving Patient Safety Through Provider Communication Strategy Enhancements; the Agency for Healthcare Research and Quality
- Effective Communication in Hospitals; from US Department of Health and Human Services
- Basics of Communication; from Psychology Today
- Mastering the Basics of Communication; by Marjorie North, the instructor for Advanced Executive Communication Skills.
- Empathy Definition; from Psychology Today
- Physician Communication and Patient Adherence to Treatment; from Frontiers in Behavioral Neuroscience
- Patients’ Barriers to Receipt of Cancer Care, and Factors Associated with Needing More Assistance from a Patient Navigator; from the Journal of the National Medical Association
- Successful Medical Communication; from Patient Navigator
