Module Four: Communication Essentials

Unit 1: Basic Communication Skills, Active Listening, Empathy

Learning Objectives

In this section, the student will:

  • Describe the impact of communication on client satisfaction and health outcomes
  • Use strategies for communicating with clients and other members of the health care team, including active listening
  • Explain why attention to verbal and non-verbal cues create a deeper understanding of messages
  • Define empathy
  • Explain why navigation requires excellent communication skills




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Essentials of Care Navigation by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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