Module Four: Communication Essentials

Unit 2: Personal / Professional Boundaries: Understanding Parameters and Why

Learning Objectives

In this section, the student will:

  • Identify practices for communicating with clients and other members of the health care team in person, by phone, and email
  • Identify professional boundaries / scope of services in care navigation
  • List some behaviors that could lead to boundary, legal, or ethical violations
  • Describe the value of professional and personal boundaries



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Essentials of Care Navigation by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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