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Contents

  1. Description & Outcomes

  2. Module One: Intro to Care Coordination & Navigation

    1. MODULE 1 Competencies

    2. Unit 1: Introduction to Client Navigation

    3. Unit 2: Intro to Healthcare Systems/Insurance

    4. Unit 3: Client Navigation and Advocacy

    5. Unit 4: Client Navigation and the Healthcare Team

    6. Unit 5: Overview of Community Systems and Resources

  3. Module Two: The Client

    1. MODULE 2 Competencies

    2. Unit 1: Cultural Awareness

    3. Unit 2: Social Determinants of Health

    4. Unit 3: Barriers / Disparities

    5. Unit 4: Health Literacy Theory / Assessment

    6. Unit 5: Behavioral Health Overview

    7. Unit 6: End of Life / Palliative Care

  4. Module Three: Introduction to Chronic Illness & Conditions – Impact on Client & Family

    1. MODULE 3 Competencies

    2. Unit 1: Concepts of Chronic Illness / Comorbidities

    3. Unit 2: Mental Illness, Crisis Management, ACES

    4. Unit 3: Self-Management of Chronic Illness / Conditions

    5. Unit 4: Cognitive Impairment

    6. Unit 5: Pain Management

  5. Module Four: Communication Essentials

    1. MODULE 4 Competencies

    2. Unit 1: Basic Communication Skills, Active Listening, Empathy

    3. Unit 2: Personal / Professional Boundaries: Understanding Parameters and Why

    4. Unit 3: Professionalism and Basics of Professional Communication

    5. Unit 4: Change Theory

    6. Unit 5: Documentation

  6. Module Five: Health Coaching & Navigation

    1. MODULE 5 Competencies

    2. Unit 1: Wellness / Health Promotion and Prevention

    3. Unit 2: Intro to Motivational Interviewing

    4. Unit 3: Health Coaching and Navigation

    5. Unit 4: Activation, Engagement, Self-Management

    6. Unit 5: Care Transitions

  7. Instructor Guide

  8. Permissions

Essentials of Care Navigation

Module Four: Communication Essentials

Unit 3: Professionalism and Basics of Professional Communication

Learning Objectives

In this section, the student will:

  • Define Professionalism
  • Identify barriers to professional communication
  • Explain expectations of professional verbal communication
  • Compare body language and verbal messaging

Resources

  • Professionalism; from Segen’s Medical Dictionary.
    • Link  http://medical-dictionary.thefreedictionary.com/professionalism
  • Professional Communication and Team Collaboration; from Patient Safety and Quality: An Evidence-Based Handbook for Nurses
    • Link  http://www.ncbi.nlm.nih.gov/books/NBK2637/
  • Effective Interpersonal Communication: A Practical Guide to Improve Your Life; from the Online Journal of Issues in Nursing
    • Link  http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-19-2014/No3-Sept-2014/Effective-Interpersonal-Communication.html#.VyEpg56PRqw.email
  • Is Nonverbal Communication a Numbers Game?; from Psychology Today
    • Link  https://www.psychologytoday.com/blog/beyond-words/201109/is-nonverbal-communication-numbers-game
  • Body Language; from Psychology Today
    • Link  https://www.psychologytoday.com/basics/body-language

Previous/next navigation

Previous: Unit 2: Personal / Professional Boundaries: Understanding Parameters and Why
Next: Unit 4: Change Theory

License

Icon for the Creative Commons Attribution 4.0 International License

Essentials of Care Navigation by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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