Module 5: Strategies to Influence Client Outcomes

MODULE 5 Competencies

This module will identify the challenges that clients face in making lasting changes that positively affect health and wellness, and explore communication strategies to engage clients and their families in their own care.  Evidence-based strategies that support healthy behaviors will be introduced.  Students will practice motivational interviewing techniques, Teach Back technique and activation conversations that focus on strategies to engage both clients and families.


Upon completion of the unit the student will be able to:

  • Use knowledge of issues, warning signs, and risks that may arise in dealing with behavioral health conditions and seek resources to support care
  • Use wellness promotion strategies to empower clients to achieve goals and a healthy lifestyle
  • Use activation and engagement tools to improve client self-management



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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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