Module 5: Strategies to Influence Client Outcomes

Unit 2: Conflict Management

Learning Objectives

In this section, the student will:

Identify common causes of conflicts between clients, family members, and health care providers
Describe and examine roles and behaviors that promote conflict
Develop and plan for conflict resolutions using a multi-step approach
Describe the strategies to use for conflict resolution

Resources

Patient–Clinician Conflict: Causes and Compromises; from Journal of Cystic Fibrosis Volume 2, Issue 1, March 2003, Pages 42–45
- Link http://www.sciencedirect.com/science/article/pii/S1569199303000067

Managing Conflict with Patients; from Medical Economics
- Link http://medicaleconomics.modernmedicine.com/medical-economics/news/managing-conflict-patients?page=full

13 Tools for Resolving Conflict in the Workplace, with Customers and in Life; from Mediate.com
- Link http://www.mediate.com/articles/bermanlj3.cfm

Conflict Resolution Skills; from Helpguide.org
- Link http://www.helpguide.org/articles/relationships/conflict-resolution-skills.htm

Conflict Resolution in Hospitals and Healthcare Facilities; from Safer Healthcare
- Link http://www.saferhealthcare.com/high-reliability-topics/conflict-management-in-healthcare/

License

Icon for the Creative Commons Attribution 4.0 International License

Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

Share This Book