Module 5: Strategies to Influence Client Outcomes

Unit 2: Conflict Management

Learning Objectives

In this section, the student will:

  • Identify common causes of conflicts between clients, family members, and health care providers
  • Describe and examine roles and behaviors that promote conflict
  • Develop and plan for conflict resolutions using a multi-step approach
  • Describe the strategies to use for conflict resolution




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Advanced Care Navigation 1 by The Washington State Board for Community and Technical Colleges. is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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