Unit Two: Interventions

Chapter 8: Inter-professional Communication

Unit Two: Class Three

Learning Objectives

2.3.1. Describe the TeamSTEPPS approach to team-based care and communication.
2.3.2. Summarize the components of case presentation in the primary care providers and psychiatrists.
2.3.3. Explain how HIPAA effects communication between team members and ways to improve communication while protecting the patient rights.
2.3.4. Discuss teamwork strategies which can be utilized in different in scenario practice.

Reading Assignments and Videos

Online Articles:

  • Cancer Care for the Whole Patient: Meeting Psychosocial Health Needs, Chapter 4; A Model for Delivering Psychosocial Health Services; pgs 1-24. Institute of Medicine (US) Committee on Psychosocial Services to Cancer Patients/Families in a Community Setting.
    • Link: http://www.ncbi.nlm.nih.gov/books/NBK4023/?report=reader
  • Impact of Communication in Healthcare, Institute for Healthcare Communication
    • Link: http://healthcarecomm.org/about-us/impact-of-communication-in-healthcare/
  • Team STEPPS Pocket Guide; AHRQ (Resource)
    • Link: http://www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/pocketguide.pdf
  • Don’t Be Spooked: Navigating confidentiality challenges when integrating mental health, substance abuse, and primary care; SAMHSA E-Solutions Article
    • Link: http://www.integration.samhsa.gov/about-us/esolutions-newsletter/october-2011

Online Videos:


  • Link: http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/instructor/videos/index.html
  • Fundamentals Course
    1. TeamSTEPPS Overview (Flash video, 2 min., 22 sec.)
    2. Sue Sheridan video (Flash video, 9 min., 49 sec.)
  • Physician’s Office
    1. Opportunity to apply TeamSTEPPS technique to improve outcome (Flash video, 2 min., 52 sec.)
    2. Successful outcome using TeamSTEPPS techniques (Flash video, 6 min., 24 sec.)
  • Excerpt illustrating successful use of TeamSTEPPS techniques:
    1. DESC Script (Flash video, 1 min., 49 sec.)

Helpful Links:


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Integrating Behavioral Health & Primary Care by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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